LiveAnswer Review | Pros and Cons, and Alternatives

LiveAnswer Answering Service
1101 Brickell Avenue, #800
Miami, FL 33131
www.liveanswer.com
305-928-2077

Overall Rating

About LiveAnswer:

Bottom line, LiveAnswer is home-run solution for all your answering service needs. This company seemed to come out of nowhere, and we rate them as one of the best companies for nearly any answering service needs.

In the beginning, there was a frustrated Adam, his growing company, and a lack of easy phone support when he couldn’t catch every call that came in. Missed calls means missed opportunities and Adam found himself against a barrier restricting his business potential. Recognizing that he was right in the middle of an unsolved issue plaguing many businesses, Adam came up with a simple solution – LiveAnswer, an update to the limited, costly, and inefficient model of outdated call-centers.  24/7/365 live agent service for the fraction of the cost of answering your own calls.

Reach the business you have been missing with unanswered phone calls. According to Forbes, “LiveAnswer users have seen up to a 200% increase in sales generated from call leads.

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Pros: LiveAnswer works with a number of reputable clients such as Coldwell Bandker, BOA, and MetLife. Customers can sign up for 24/7 call center services quickly and with average market pricing. LiveAnswer offers some of the best reporting and analytics in the industry. Customers can get 150 minutes of service for $159/month.

Cons: Some customers have complained about deceptive call times, however LiveAnswer has responded accordingly.

More About LiveAnswer:

• Powerful online-tools
• Set up your own script online
• 7-day free trials
• Integrate with Salesforce, Zendesk, Zhho, Highrise, HutSpot
• Daily recap reporting
• Call tracking available
• Pricing starts at $90 for 75 minutes

Clients: Coldwell Banker, GSN, AT&T, Nissan, MetLife, Bank of America,

Not Sure About LiveAnswer as the best solution? See other top reviews on answering service companies below.

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LiveAnswer Advantages

A Comprehensive Review of LiveAnswer: Revolutionizing Customer Service

Introduction: In today’s rapidly evolving business environment, exceptional customer service is a key differentiator for success. LiveAnswer, a state-of-the-art cloud-based call center platform, is revolutionizing the way businesses handle customer interactions. In this review, I will take a closer look at LiveAnswer’s features, pricing, user experience, and overall effectiveness.

Features:

LiveAnswer offers a range of features designed to streamline customer service and enhance overall customer experience. Some of the notable features include:

1. Omnichannel Support: LiveAnswer provides a seamless integration of multiple communication channels, including phone, email, social media, and live chat. This allows businesses to efficiently manage customer queries and concerns across all platforms.
2. Intelligent Call Routing: Using advanced AI algorithms, LiveAnswer directs customer calls to the most appropriate agent, reducing wait times and ensuring that customers receive accurate information.
3. Customizable Call Scripts: LiveAnswer enables businesses to create customized call scripts that agents can follow, ensuring a consistent and professional experience for customers.
4. Real-time Analytics: LiveAnswer provides businesses with valuable insights into call center performance, agent productivity, and customer satisfaction through its real-time analytics dashboard.
5. Scalability: LiveAnswer is designed to accommodate businesses of all sizes, from small startups to large enterprises. The platform is easily scalable to meet the growing needs of any business.

Pricing:

LiveAnswer offers a tiered pricing structure, allowing businesses to choose the plan that best suits their needs. Plans start at a very competitive price, with a basic package that covers essential call center features. As your business grows and requires more advanced features, you can opt for higher-tier plans with additional functionalities.

User Experience:

LiveAnswer has a user-friendly interface that is easy to navigate, even for first-time users. The platform is intuitive, with a clean and modern design that allows users to efficiently manage their customer interactions. Agent training and onboarding is simple, thanks to the platform’s comprehensive knowledge base and support resources.

Effectiveness:

LiveAnswer has proven to be highly effective in enhancing customer satisfaction and streamlining customer service operations. By integrating multiple communication channels, providing intelligent call routing, and offering real-time analytics, LiveAnswer enables businesses to deliver a consistently high level of service. Businesses using LiveAnswer have reported increased customer retention and loyalty, as well as improved overall call center performance.

Conclusion:

LiveAnswer is an innovative and powerful cloud-based call center platform that revolutionizes customer service by providing a comprehensive set of features and tools. With its user-friendly interface, competitive pricing, and scalable design, LiveAnswer is an excellent solution for businesses looking to improve their customer service operations and boost customer satisfaction. If you’re in search of a cutting-edge call center platform, LiveAnswer is certainly worth considering.

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