Complaints & Reviews About MAP Communications
840 Greenbrier Circle, Suite 202
Chesapeake, VA 23320
About MAP Communications:
Compared to most answering service companies and call center service providers, MAP Communications is a leader in nearly every department. They have well organized systems that are replicated in all locations, and they offer 99.99% up-time with physical locations all across the country. While they are not the cheapest solution, they are fairly priced and you will definitely get the best of all worlds with their proprietary ‘echo’ software, huge IT department, and deeply customized solutions for a wide array of industries.
MAP Communications is a U.S. based and employee-owned so each and every MAP employee is financially vested in your success. They have the most experienced and compassionate team of receptionists and managers in the answering service and call center industry and we have our their in-house software and development team, which translates into maximum redundancy and greater flexibility in the services and features we can create for their customers on the fly.
How did they create a leading virtual receptionist and live 24 hour answering service to help support your business with sales, service calls and more? How did they create multiple call centers that seamlessly integrate with your systems and processes to provide more detailed, thoughtful and even more compassionate responses to your caller’s questions? By becoming very good listeners. Whether it’s a whistleblower hotline service, online answering service, call for a contractor or acting as a call center for a Fortune 500 company, they’re dialed in on every level. And it’s what sets MAP apart from the rest of the answering service and call center industry.
Pros: MAP has multiple locations housing over 500 employees across the US. They offer 24/7 support, bilingual solutions, order processing, and online accesses to analytics and billing in live time.
Cons: Pricing plans and packages are not published. Pricing tends to be higher than average, but may be warranted due to proprietary technology.
More About MAP Communications:
- 500+ Agents
- Small Business fortune 500 Companies
- Very robust online tools and reporting
- Order management
- ROI Diagnostics & Reporting
- Bilingual call center services
- Plans start at $49
Clients: Hertz, NBA, Canon, Du Pont, WebMD, CBS, Georgia Pacific, Coca-Cola, MetLife, Office Depot, John Deere, GE
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