unforward calls

How to Forward and Unforward Calls (Scroll to Bottom For Full List By Carrier)

Set your phone up to forward calls while you’re away from the office or on vacation?

Call ForwardingSo, you went on a glorious two-week, work-free vacation. You set all of your business calls to be forwarded to a quality answering service. You basked in the solitude that came when you weren’t having to constantly connect your phone to Wi-Fi or worry about large roaming fees.

Nice, right?

Forwarding calls is easy and convenient. Even better than that? Unforwarding them is just as easy to do.

If you want to know how to unforward calls once you’ve returned home from a blissful trip, don’t fret. Your work doesn’t have to start until you return to the office. Unforwarding calls is as simple as touching a few buttons.

If you’re intrigued by this awesome, simple-to-use service, keep reading.

How to Unforward Calls 101

Why do people forward calls, to begin with? For all types of reasons! Business and personal alike.

Let’s explore what call forwarding is first, and then finish with how to ensure you’ve unforwarded.


Forwarding is the act of setting up your phone so that if your number is dialed, the call is immediately transferred to a different telephone number of your choosing.

First, it maintains a professional image if you’re not sure you’ll be able to get to the office phone while away.

Forwarding also allows calls to transfer to a more convenient, or new, phone, that you’ll be able to access, in the case that you’ve lost or broken yours; or simply can’t use yours from where you’ll be.

Last, but certainly not least, a professional, friendly answering service leaves customers happy and satisfied, with the potential to increase sales even once the phone call has ended.

Whether you’re forwarding a home, business, or cell phone, don’t forget that when you’re done, you still need to follow through with unforwarding your number. Until then, every time someone dials your time, it will continue to reach the number you plugged in originally.

Other Kinds of Forwarding

Similar types include:

  • No answer forwarding- calls are only forwarded if you do not answer your original number
  • Ultra, or remote forwarding- many phone companies are doling out local phone numbers that calls can be transferred to

Giving the impression of a local presence encourages customers to reach out. Those who might be swayed by 1-800 or international numbers will be more confident when calling a local site.

No matter where your business winds up, you can keep a local presence with a simple call forwarding.

How to Forward

Did we mention it’s easy-peasy?

Once you’ve discovered whether or not your provider allows forwarding (and believe us – most do), the rest is on you.

Whether you’re using a landline or a cell phone, follow the same procedures:

  • Dial *72 and wait (if on a cell phone, press the Send button)
  • Once you’ve heard the dial tone, enter the new 10-digit number that you wish your calls to be forwarded to. You should hear a confirmation noise.
  • Once that’s gone through, hang up and dial your original number. Did it transfer your call? Great. Did it not? Try these steps again, allowing ample time for the dial tone to stutter and become normal again.

That’s all!

Last but Not Least: Unforwarding How-To

Turn Off SwitchAre you getting used to reading that word yet?

The best part about these services is their convenient set-up and take-down time. Unforwarding takes just as little clicks of a button as it did to forward. You’ll sacrifice almost no time in the process.

So how do we do this?

Step 1: Dial *73.

(This seems to be the most universal code given out for call unforwarding. However, check with your service provider, because some will give different codes. Don’t forget to check, or else you risk not unforwarding!)

Step 2: You should hear a few short dial tones, before ultimately hearing a regular dial tone.

Step 3: Once you’ve heard the normal dial tone, hang up. Call your ORIGINAL number. If your phone rings, voila! You’ve canceled call forwarding.

Did your phone not ring? Try the process again. Make sure you hear a funny tone first, then a dial tone. This will be what an unforwarding transaction sounds like!

We didn’t lie to you: it’s easy as can be! Ahh, thank you technology!

Want to Check Your Forward/Unforward Status?

On today’s to-do list: check to see if call forwarding is ON or OFF.

How do you do that?

Dial the same digits you did to set up call forwarding: *72.

Do you hear a regular dial tone? That means that call forwarding is no longer activated and is OFF for that number.

Do you hear a few quick, busy tones? That means call forwarding is still ON.

This can be done from a cell phone or a landline.

This is a great way to double-check your status before making further moves. You don’t want to forget to turn off call forwarding once its services are no longer needed. Otherwise, you run the risk of confusing customers and yourself, and potentially paying extra fees for too long.

That was easy!

Unforward Away

In just a few quick steps!

Thanks to Walter L. Shaw, a technological genius, for the brilliant idea of increasing availability through the phone lines. He knew, and now we know, that allowing people open communication is the surest way to leave no one unsatisfied, personally or professionally.

With the many options available, and the simplicity with which it is done, more and more people are utilizing this phone service.

The next time you’re having issues with your landline, consider call forwarding services before starting all over. While your phone is getting fixed, you can transfer all calls to your cell phone. Once they’ve fixed the line? Unforward!

We hope this article has taught you not just how to unforward calls, but why you should. Nothing compares to the one-on-one interaction of your personal answer.

If you need a consultation, we’re here to provide free quotes!

Popular Carriers and Call Forward/Unforward Instructions: