Best Order-Taking Answering Service of 2023 | Profiles And Reviews
Profiles and reviews of the best order-taking answering service companies in 2023. Compare options and features, get pricing information, and more.
Compare QuotesRequirements to Make our Top Rated List
In order to make the list of our top-rated order taking answering service providers the company is required to meet at least 90% of the following:
- Answer calls in 4 rings
- Have 99.9% uptime
- Be open 24 Hours a Day
- Have menu-driven software to guide callers
- Agents Trained to Process Credit Cards
List of Top Order-Taking Call Centers
| Order Taking Call Service Provider | Top Rated - Score | Payment Processing | Locations | Inbound Agents | Compare Pricing | |
|---|---|---|---|---|---|---|
 | AnswerConnect |  |  | 4 | 300+ |  |
 | LiveAnswer | | | 3 | 100+ | |
 | AnswerNet | |  | 5+ | 300+ | |
 | MAP | | | 5+ | 500+ | |
 | VoiceNation | | | 4 | 100+ | |
 | Appletree Answers | | | 1 | 100+ | |
 | XACT Contact Center | | | 1 | 300+ | |
 | Go Answer | | | 3 | 500+ | |
 | On Brand 24 | | | 3 | 300+ | |
 | Callsbo | | | 1 | 40+ | |
 | Contact One | | | 4 | 40+ | |
 | The Connection | | | 4 | 100+ | |
 | CMS Call Center | | | 4 | 40+ | |
 | Answering Service United | | | Unknown | 40+ | |
 | Answering Innovations | | | 1 | 40+ | |
 | Patient Calls Answering Service | | | Unknown | 40+ | |
 | Answer Center | | | 1 | 40+ | |
 | TelAssist | | | 1 | 40+ | |
 | 800 We Answer | | | 5+ | 100+ | |
 | Specialty Answering Service | | | 4 | 300+ | |
The world of eCommerce and online order-taking has opened innumerable doors for entrepreneurs and established businesses alike, allowing even a one-person operation to reach clients all over the world. Of course, the extensive reach that eCommerce websites provide doesn’t mean a thing if you’re not available to your customers when they call.
Compare QuotesA professional order-taking answering service can help businesses save time and money. This service allows businesses to have their calls answered promptly and professionally, which not only improves customer satisfaction but also helps to streamline the ordering process. The article should include information on the benefits of using a professional order-taking answering service, as well as tips for getting started.
Get Started Now: Tips for Choosing and Implementing an Answering Service
When it comes to streamlining your business’s customer service and order-taking operations, a professional answering service can help you save time and money. Answering services are typically staffed by trained call center agents who can answer customer questions, take orders, and provide assistance with an array of tasks related to customer relations. Let’s take a look at some tips for getting started with an answering service.
1. Consider Your Service Needs: Before you start looking for an answering service, it is important to consider your needs and the type of services that you require. Does your business need help with order taking or do you need assistance with customer support? Do you need the service to be available 24/7 or only during certain hours? The more you understand about your service needs, the easier it will be to find an answering service that meets them.
2. Research Your Options: Once you have identified your service needs, the next step is to research potential answering services. Look for a reputable answer service provider with a good track record, competitive prices, and positive customer reviews. A good way to research potential providers is to ask for references from other businesses that use the service.
3. Choose the Right Provider: After you have researched potential providers, make sure to choose one that meets your needs, is within your budget, and can provide both quality service and customer satisfaction. It is also important to find a provider that has experience in handling calls related to your particular industry and can provide the services that you need.
4. Set Up Your Service: Once you have selected an answering service, it is time to set up the service. Make sure to clearly communicate your expectations to the service provider and provide any necessary information such as call forwarding instructions, access codes, or special instructions. Once the service is set up and running smoothly, you can start taking advantage of all the benefits that a professional order-taking answering service has to offer.
Using an order-taking answering service is an effective way for businesses to save time and money while improving customer satisfaction. If you are looking for a professional answering service to help streamline your operations, follow these tips for getting started. With the right provider and the right setup, an answering service can help make order-taking easier and more efficient.
Compare Answering Services for Ecommerce Websites
The best-rated eCommerce answering service provides more than just a 24-hour a-day, 365 days per year staff of virtual receptionists to answer your phone calls. Custom scripts keep your brand intact and your customers feeling confident and cared for—they’ll never know they’re talking to an off-site call center. And that still isn’t all our answering service can do for your eCommerce website and business.
Order Processing is a Breeze with a Qualified Answering Service
The training and technology that live virtual receptionists are equipped with enables them to take customer orders over the phone, process payments directly or securely record and transmit payment information, and even communicate with your vendors or shippers if you run a drop-ship or similar eCommerce website. We can even customize the ordering process to help you sell additional complimentary items when your customers call with an order in mind.
You’ll never miss an opportunity for a sale, and your customers will end each transaction completely satisfied with their experience ordering from your e-commerce website. With an online order-taking answering service, you can watch your revenue grow as your customers return again and again. You can keep your website and your business running without ever picking up the phone, and watching the money roll in while we handle the calls.
Compare QuotesFull Service When We’re Answering the Phones
Your customers get the benefit of outstanding customer service and the ability to call anytime, day or night, to place an order to simply to speak with someone about your products. You get the benefit of knowing we can handle any call that comes in with the best possible outcome for your business while you save time and money by letting us handle your inbound calls. It truly is a win-win situation.
Give us a call or contact us today to see how answering service solutions can help take your eCommerce website to the next level, and for less than you’d expect.
Order Taking Services Include:
-Telephone customer service – The “email and chat” feature with live Customer Service Agents.
-Email support – Generally Auto-responder or personalized, one-on-one emails that offer your customers valuable information and service.
-Instant Messaging and Live Customer Service Chat
-Subscription Renewals and Sales
Teams can walk you through the process of creating your order taking service, and show you how to improve your images and the way your business handles orders and serves your customers.