Best Order-Taking Answering Service of 2024 | Profiles And Reviews

Phone Order Taking and processing services Reviews

Profiles and reviews of the best order-taking answering service companies in 2024. Compare options and features, get pricing information, and more.

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Requirements to Make our Top Rated List

In order to make the list of our top-rated order taking answering service providers the company is required to meet at least 90% of the following:

  • Answer calls in 4 rings
  • Have 99.9% uptime
  • Be open 24 Hours a Day
  • Have menu-driven software to guide callers
  • Agents Trained to Process Credit Cards

List of Top Order-Taking Call Centers


LiveAnswer is known for its customizable solutions tailored to specific business needs. They offer a range of services, from basic answering to advanced customer support, making them a versatile choice for businesses of all sizes.


AnswerNet stands out for its extensive network of call centers, providing reliable and efficient service. They specialize in handling high call volumes while maintaining quality customer interactions.

Go Answer:

Go Answer is praised for its flexibility and wide array of services, making it suitable for businesses of various sizes. They are recognized for their commitment to providing quality customer support and order taking services


MAP is a well-regarded player in the industry, known for its state-of-the-art technology and highly trained staff. They offer a wide range of services, including order taking, customer support, and appointment setting.


VoiceNation is praised for its quick setup and flexible plans, making it a great option for businesses looking for a scalable solution. Their services are designed to enhance customer experience while providing valuable support to the business​​.

Appletree Answers:

Appletree Answers provides a comprehensive suite of answering services, known for their focus on delivering personalized customer experiences. They excel in creating customized solutions that cater to the unique needs of each business.

XACT Contact Center:

XACT Contact Center is renowned for its high-quality customer service and the ability to handle a wide range of customer inquiries effectively. They are a good choice for businesses looking for a blend of technology and personal touch in customer interactions.

and for our #1 pick…….


AnswerConnect is a notable service provider in the realm of call management, particularly excelling in facilitating order taking services. What sets AnswerConnect apart is their commendable ability to streamline and effectively manage order taking processes, ensuring a smooth and efficient experience for both businesses and customers.

Their system is designed to handle a high volume of calls with ease, minimizing wait times and reducing the likelihood of missed orders. This is crucial for businesses that rely on timely and accurate order processing. Moreover, AnswerConnect’s team is well-trained in handling various types of order inquiries, demonstrating both professionalism and product knowledge. This aspect is particularly beneficial as it contributes to enhancing customer satisfaction and trust.

Another key strength is their flexibility in adapting to different business models and requirements. Whether it’s a small startup or a large enterprise, AnswerConnect tailors its services to fit the unique needs of each client, ensuring that the order taking process aligns seamlessly with the company’s operational flow.

Furthermore, their use of technology in automating certain aspects of the order taking process, while maintaining a personal touch through live call handling, strikes a perfect balance. This approach not only improves efficiency but also provides a personalized experience for customers, which is often missing in automated systems.

AnswerConnect’s proficiency in handling order taking services is impressive. Their combination of skilled personnel, technological integration, and adaptability to client needs makes them a valuable asset for businesses looking to enhance their order processing capabilities.

How Much Does an Order Answering Service Cost?

Like any other solution, an order taking answering service will cost around $1.39 a minute, or roughly $1.75 to $2.20 per call. On the surface that may sound high, however, the typical monthly bill only averages around $300, and 80% of customers claim a 200% to 500% return on investment simply from capturing leads they otherwise would have missed.

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A professional order-taking answering service can help businesses save time and money. This service allows businesses to have their calls answered promptly and professionally, which not only improves customer satisfaction but also helps to streamline the ordering process. The article should include information on the benefits of using a professional order-taking answering service, as well as tips for getting started.

Get Started Now: Tips for Choosing and Implementing an Answering Service

To enhance your business’s customer service and order-taking efficiency, employing a professional answering service is a smart move. These services utilize skilled call center agents for handling customer queries, order processing, and various customer relationship tasks. Here are some steps to get started:

  1. Identify Your Needs: Assess what your business requires, be it order processing support or customer assistance, and the hours of operation needed.
  2. Explore Options: Research potential services, focusing on their reputation, pricing, and client feedback. Seek references from similar businesses.
  3. Select the Ideal Provider: Choose a service that aligns with your requirements and budget, emphasizing quality and industry-specific experience.
  4. Implement the Service: Communicate your expectations and provide necessary details for setup. Once operational, enjoy the benefits of streamlined order-taking.

By carefully choosing and setting up the right answering service, you can save time, reduce costs, and boost customer satisfaction, making your order-taking process more effective and efficient.

Compare Answering Services for E-commerce Websites

The best-rated eCommerce answering service provides more than just a 24-hour a-day, 365 days per year staff of virtual receptionists to answer your phone calls. Custom scripts keep your brand intact and your customers feeling confident and cared for—they’ll never know they’re talking to an off-site call center. And that still isn’t all our answering service can do for your eCommerce website and business.

Order Processing is a Breeze with a Qualified Answering Service

Equipped with advanced training and technology, live virtual receptionists can adeptly handle customer orders via phone, securely process or record payment details, and liaise with vendors or shippers for businesses like drop-ship or eCommerce platforms. The service is customizable, allowing the opportunity to upsell complementary items during customer calls.

This approach ensures you never miss a sale, and customers enjoy a satisfying ordering experience from your eCommerce site. An online order-taking answering service not only boosts customer retention and revenue growth but also allows you to focus on your business, leaving phone interactions to the experts, thereby streamlining operations and enhancing profitability.

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Full Service When We’re Answering the Phones

Your customers get the benefit of outstanding customer service and the ability to call anytime, day or night, to place an order to simply to speak with someone about your products. You get the benefit of knowing we can handle any call that comes in with the best possible outcome for your business while you save time and money by letting us handle your inbound calls. It truly is a win-win situation.

Give us a call or contact us today to see how answering service solutions can help take your eCommerce website to the next level, and for less than you’d expect.

8 Common Features of an Order Taking Answering Service:

Here’s a list of eight common services typically included with an order taking answering service:

  1. Order Processing: Handling and processing customer orders over the phone.
  2. Payment Processing: Securely processing or recording payment information.
  3. Customer Inquiries: Answering questions about products, services, or order status.
  4. Upselling or Cross-selling: Recommending additional or complementary products during the order process.
  5. Handling Returns and Exchanges: Assisting with customer requests for returns or exchanges.
  6. Appointment Scheduling: Setting up appointments or reservations as required.
  7. Order Tracking Information: Providing customers with updates on the status of their orders.
  8. Vendor and Shipper Coordination: Communicating with vendors or shippers, especially in eCommerce and drop-shipping businesses.

Teams can walk you through the process of creating your order taking service, and show you how to improve your images and the way your business handles orders and serves your customers.

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Order Taking Services April 5, 2014