Call Center Reviews

Sound Telecom Review | Pros and Cons, and Alternatives

Top 10 Call CentersSound Telecom
1802 B Monroe St
Spokane, WA 99201

Overall Rating
5-Star Rating

About Sound Telecom Communications:

Sound Telecom is possibly one of the best answering service providers in the nation. Pricing is a tad on the higher end, but may be worth it when you examine the quality of service you get.

Sound Telecom has some of the best managers and best speaking receptionists in the industry. Few call center reviewed as well as the company, and there is little they don’t offer.


Sound Telecom began business in 1986 and is a privately-owned 24/7 telephone answering service, inbound call center services, and paging services for customers throughout the U.S. and British Columbia, Canada.

Motivated by the Vision to build a legacy of excellence Sound Telecom engaged in many excellent that has helped them to expand their services to include inbound order taking for large companies and order processing.   Sound Telecom is a leading nationwide answering service provider with robust cloud-based phone systems (provided through its Solaxis division).

They offer business voicemail, bilingual agents, appointment setting, and order taking services.

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Pros: Sound Telecom has a very professional team, and operators are all well trained to support any market and any industry. Over 100 employees. Great training programs and incentive for their staff. Over 30 years of experience.

Cons: Personalized solution such as outbound calling for small businesses are not available.

More About Sound Telecom:

  • 100+ Call Center Agents
  • 24 Hour Phone Answering
  • Reminder Call Services
  • Order processing management
  • Pager Services
  • ROI Diagnostics & Reporting
  • Bilingual Agents
  • HIPAA Compliant
  • Business Voicemail

Clients: AFLAC, AT & T, Century 21, American Red Cross, Boeing, CB Richard Ellis, Hertz Equipment Rental, Girl Scouts of Western Washington, Krons, Microsoft

Not Sure About Sound Telecom as the best solution? See other top reviews on answering service companies below.

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Video About Sound Telecom Solutions

Sound Telecom Advantages

Sound Telecom is a telecommunications company that provides answering services, call center solutions, and other communication-related services to businesses across various industries. The company has been in operation for over 30 years and has a reputation for providing reliable and high-quality services.

One of the strengths of Sound Telecom is its customer service. The company prides itself on providing personalized and attentive service to its clients. Their representatives are trained to handle customer inquiries in a friendly and professional manner, which helps to improve the overall customer experience.

call center worker

Another benefit of Sound Telecom’s services is their flexibility. They offer customized solutions that are tailored to meet the specific needs of each client. This means that businesses can choose the services they need and only pay for what they use, rather than being locked into a one-size-fits-all package.

Sound Telecom also has a strong technology infrastructure. They use advanced telephony and messaging systems to ensure that calls are answered promptly and messages are delivered accurately. Their systems are also designed to integrate with clients’ existing technologies, such as CRMs, to ensure a seamless experience.

Overall, based on online reviews and feedback from customers, Sound Telecom appears to be a reputable and reliable telecommunications provider. Their focus on customer service, flexibility, and technology infrastructure make them a strong choice for businesses looking for communication solutions.

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Sound Telecom Complaints & Reviews January 8, 2017