AnswerConnect Review – Updated January 2, 2019
Portland, OR 97208-4000
Being professional is an important part of providing excellent customer service. After a single interaction, your customers should feel fully satisfied that a competent, helpful person assisted them in every way possible. AnswerConnect’s responsive associates adapt to the needs of your business and clients.
They understand the real gravity of working efficiently, and their Operations Desk periodically–and frequently–works to assure quality through running test calls, helping to ensure quick answer times, correct telephone etiquette, and an enthusiastic tone of voice. Experienced, specially trained Operations Desk specialists staff this position on a rotating shift basis to act as our internal “call traffic controllers” 24 hours per day, seven days per week, to better ensure that their Business Support Associates are receiving your customers’ calls without delay.
Pros: AnswerConnect is a reputable inbound answering service that turns the traditional call center solution into a robust customer support service. Their operators are all U.S.-based, and speak fluent English. You can get 225 minutes for $199.99
Cons: They do not provide any out call services. Pricing is not published unless you provide an email address.
More About AnswerConnect:
- 27% faster answer time
- 30% Less turnover than average call centers
- 24 Hour Online client access
- Order Processing
- Plans start at $149.99 for 135 minutes
- $49.99 Set up fee
Clients: Talbots, UCLA, Verizon, Bank of America, Fujitsu, RotopRooter, Oldcastle, Bic
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