Best Attorney Answering Service of 2024 | Profiles And Reviews

Live Answering Service For Attorneys

Profiles and reviews of the best attorney answering service companies in 2024. Compare options and features, get pricing information, and more.

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Requirements to Make our Top Rated List

In order to make the list of our top-rated attorney answering service providers the company is required to meet at least 90% of the following:

  • Answer calls in 3-4 rings
  • Have 99.9% uptime
  • Be HIPAA Complaint
  • Be open 24/7/365
  • Have Bilingual Agents
  • Have menu-driven software to guide callers
  • Agents Trained to Access Online Calendars

Top 5 Attorney Answering Service Providers

MAP Communications:

Known for its significant industry presence, MAP Communications serves both Fortune 500 companies and small to mid-sized law firms. It stands out for its extensive manpower and refined processes, making it a reliable choice for firms seeking robust support.


Specializing in virtual reception for law firms, LexReception excels in understanding legal clients’ needs. They have a dedicated division for legal businesses, focusing on lead capture and client satisfaction, demonstrating their expertise in the legal sector.

DaVinci Virtual Office Solutions:

This company offers a broad range of services, including call handling, online live chats, and virtual business spaces. DaVinci is ideal for attorneys working from home, offering professional-looking virtual addresses and meeting rooms, and tailoring services based on the firm’s needs.

Sound Telecom:

Dedicated to diverse virtual receptionist needs, Sound Telecom offers traditional phone answering, digital messaging, paper services, and text messaging. They are notable for their exceptional bilingual services, making them a great choice for firms with Spanish-speaking clients, and offer a wide array of benefits to enhance client communication and firm efficiency.

and for our #1 pick…….

Ruby Receptionists:

Ruby Receptionists is a highly regarded virtual receptionist service known for its exceptional support, especially in the legal sector. Their specialization in handling calls for attorneys sets them apart in the marketplace. The service’s primary strength lies in its team of professional and well-trained receptionists who possess a deep understanding of the unique needs of legal practices. They are adept at managing sensitive client information with utmost confidentiality, a crucial aspect for attorneys.

One of the most commendable features of Ruby Receptionists is their personalized approach to call handling. Each call is treated with a level of care and professionalism that reflects positively on the attorney’s practice. Their receptionists are not only skilled in managing routine calls but are also trained to handle complex inquiries, which is vital for legal professionals who deal with a diverse range of client issues.

Furthermore, Ruby’s integration of technology in their service delivery enhances their efficiency. Their proprietary software seamlessly integrates with an attorney’s existing systems, allowing for smooth call management and message forwarding. This technological aspect ensures that attorneys never miss important calls and can maintain continuous communication with their clients.

Ruby Receptionists also offers flexibility in terms of scalability. Whether it’s a solo practice or a larger law firm, they can tailor their services to meet specific needs. This adaptability is particularly beneficial for attorneys who experience fluctuating call volumes.

Ruby Receptionists stands out for its specialized services for attorneys. Their combination of professional staff, personalized call handling, technological integration, and scalability makes them a top choice for legal professionals seeking reliable and efficient call management solutions.

An Attorney Answering Service is a reliable and convenient way for attorneys to keep in touch with their clients. Our answering service provides timely and professional customer service, 24 hours a day, 7 days a week. We understand the importance of keeping attorney-client relationships strong, so our team of experienced virtual receptionists ensures that your calls are answered promptly and your clients are taken care of.

How Much Does an Attorney Answering Service Cost?

Like any other solution, an attorney answering service will cost around $1.39 a minute, or roughly $.75 to $2.50 per call. On the surface that may sound high, however, the typical monthly bill only averages around $170, and 80% of customers claim a 200% to 500% return on investment simply from capturing leads they otherwise would have missed.

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How to Ensure Quality Customer Service with an Attorney Answering Service

A reliable Attorney Answering Service takes customer service seriously. They provide professional virtual receptionists who are trained to listen carefully and ask the right questions so that they can respond appropriately to your client’s inquiries. The receptionists have access to all the information necessary to answer any question, and they are available 24/7.

They also understand the importance of providing a secure environment for your calls. All of their team members are required to adhere to strict confidentiality protocols, so you can rest assured that your client’s information is kept secure and private.

Whether you’re looking for a short-term solution or long-term support, a live Attorney Answering Service has the solutions you need.

Making the Most of Your Attorney Answering Service: Tips and Tricks

When it comes to utilizing an attorney answering service, there are a few key tips and tricks that can help you maximize your benefits.

1. Personalize Your Script: Have your receptionists customize the script they use when taking each call. This will give clients the impression of having a more personal interaction with your service and ensure that they receive all of the information they need.

2. Use Automated Voicemail: Setting up automated voicemail can help reduce the number of calls your firm receives and allow clients to leave a detailed message that your staff can review at their convenience.

3. Train Your Staff: Make sure your receptionists are fully trained in how to properly handle calls from clients. This will ensure that they are providing accurate and timely information to callers and that customers feel satisfied with their experience.

4. Monitor Performance: Ensure that you have a system in place for monitoring the performance of your receptionists. Make sure that they are properly trained, following up on messages quickly and efficiently, and delivering an overall positive customer experience.

5. Track Your Results: Keep track of the results from your attorney answering service. This will help you make informed decisions about how to best utilize the service, identify any areas that need improvement, and measure your ROI.

By utilizing these tips and tricks, you can ensure that your attorney answering service is providing the best possible customer experience and helping your law firm succeed.

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On-Demand Call Answering For Attorneys

Law offices use our up-to-date review to get connected with a top Answering Service for Attorneys. Most lawyers have someone answering their calls 9-5 but might be surprised at how much business you lose from the legal issues and calls that arrive after hours. The way it works for attorneys that practice law such as personal injury, DUI, and criminal law is their new clients are generally in high emotional states and want to speak with a lawyer on the spot, and an answering machine won’t do. So what happens? You guessed it, the client hangs up and calls the next listing, but had they received an attorney answering service or Virtual Secretary Service they would not have. Compare multiple attorneys answering services and save big.

Our latest review of answering service providers will help you find the best solution complete with buyers’ advice and price comparisons.

PRI has multiple call center service and customer support affiliates and we specialize in Lawyer Answering Services. We can help you get the best rate from the top vendors and save your company time and energy.

Legal – Attorney virtual receptionists are available to answer calls 24/7 and handle nearly any need imaginable from a prospective or existing client. They can manage your schedule via an online calendar, collect intake information, patch calls, and take detailed messages and instantly send them to you by email or text message. Attorneys spend a great deal of time in court, with clients or buried in paperwork, and playing secretary is not exactly what they want to spend their time doing.

An attorney answering service or lawyer answering service acts just as though they were your in-house receptionist with the exception that instead of paying her by the hour (with benefits) you only pay for time used. Yep – it’s far less costly and often more efficient because she never sleeps or takes breaks.

We’ll help you get top Lawyer Answering Services to compete for your business. We have researched hundreds of firms and we can help you avoid the pitfalls of hiring the wrong company while still getting a rate that is well within your budget.

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Virtual Lawyer Receptionist

Industries Serviced: Accident & Injury Law, DUI & DWI Attorneys, Real Estate Law, Divorce & Family Law, Bankruptcy, Auto Accident Law, Medical Malpractice, Estate Planning, Traffic Law, Child Support, Criminal Defense, Consumer Rights, Intellectual Property and more.

Services Include:

  • Answer for Multiple Lawyers with various message delivery options.
  • Assistance requests and collect calls from incarcerated individuals
  • Screening with options to connect to our receptionist.
  • Stand-alone voice-mail messages delivered in .wav format via e-mail.
  • Bilingual law receptionists
  • New client appointment scheduling via online calendars
  • Weed out Solicitation calls

Some attorneys desire to have messages taken for all existing clients while still having new clients (new money) patched directly through to them. There are no limits to what a legal answering service can do.

A legal receptionist will also create a professional image for your practice that tells your customer that you are a serious law firm and they can count on you. Let us help you connect with a top attorney answering service today.

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Attorney Answering Service April 5, 2014