Best Funeral Home Answering Service of 2024

Live Answering Service For Funeral Directors

Profiles and reviews of the best funeral home answering service companies in 2024. Compare options and features, get pricing information, and more.

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Requirements to Make our Top Rated List

In order to make the list of our top-rated funeral home answering service providers the company is required to meet at least 90% of the following:

  • Answer calls in 3-4 rings
  • Have 99.9% uptime
  • Be open 24/7/365
  • Agents Trained to Talk with Grieving Family

Top 10 Funeral Home Answering Service Companies

Below is a list of the top 10 funeral home answering service companies in the United States.

Answering Service for Directors (ASD):

ASD is a family-owned business that has been providing answering services to funeral homes for over 45 years. They offer a range of services, including 24/7 live operators, message taking, and dispatching.


Centratel is a US-based answering service that specializes in providing answering services to funeral homes. They offer customizable plans and have been in business for over 30 years.

CMS Funeral Home Answering Service:

CMS offers answering services to funeral homes, hospices, and other healthcare providers. They offer a variety of services, including message taking, appointment scheduling, and dispatching.


FuneralCall has been providing answering services to funeral homes since 1992. They offer 24/7 live operators, message taking, and dispatching.

Funeral Director Answering Service (FDAS):

FDAS offers answering services to funeral homes and cemeteries. They offer customizable plans and have been in business for over 30 years.

Keener Communications:

Keener Communications provides answering services to a variety of industries, including funeral homes. They offer customizable plans and have been in business for over 30 years.


ReceptionHQ is an international answering service that provides services to a variety of industries, including funeral homes. They offer 24/7 live operators and customizable plans.

Sound Telecom:

Sound Telecom provides answering services to a variety of industries, including funeral homes. They offer customizable plans and have been in business for over 30 years.

TASCO Message Centers:

TASCO provides answering services to a variety of industries, including funeral homes. They offer 24/7 live operators, message taking, and dispatching.

and for our #1 pick…….

Funeral Home Answering Service (FHAS)

Funeral Home Answering Service (FHAS) provides an essential and compassionate service for funeral homes, ensuring seamless communication with clients during their most challenging times. This 24/7 service stands out for its professionalism and sensitivity, two crucial aspects when dealing with grieving families.

One of the key strengths of FHAS is its team of well-trained operators. They are not only adept at handling calls with empathy and respect but also skilled in providing accurate information about funeral services, pricing, and scheduling. This level of expertise is vital in maintaining the funeral home’s reputation and ensuring client satisfaction.

The technology behind FHAS is another highlight. Their systems are robust, guaranteeing minimal downtime and efficient call routing. This ensures that no call goes unanswered, a critical feature for funeral homes that cannot afford to miss a call from a distressed family.

Moreover, FHAS offers customizable plans, allowing funeral homes to tailor the service according to their specific needs. Whether it’s managing after-hours calls or handling a high volume of inquiries, FHAS adapts seamlessly to different operational scales.

The service also includes detailed call reports, which are invaluable for funeral homes in tracking customer interactions and improving their services. The transparency and accountability in call handling further cement FHAS as a reliable partner for funeral businesses.

Funeral Home Answering Service is a top-tier solution for funeral homes looking for a dependable, compassionate, and professional answering service. Its combination of skilled operators, advanced technology, customizable plans, and comprehensive reporting makes it an invaluable asset in the sensitive and demanding field of funeral services.

How Much Does a Funeral Home Answering Service Cost?

Like any other solution, a funeral answering service will cost directors around $1.39 a minute, or roughly $.75 to $1.50 per call. On the surface that may sound high, however, the typical monthly bill only averages around $150, and 80% of customers claim a 200% to 500% return on investment simply from capturing leads they otherwise would have missed.

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The Benefits of Funeral Home Answering Services

An answering service for funeral homes is a great way to ensure that families can get the help they need in a timely manner. By having an answering service, you can ensure that no calls go unanswered and that requests are handled quickly and efficiently. Some of the key benefits include:

-Convenience: Funeral home answering services provide convenience for families who need to quickly contact the funeral home. Instead of calling during regular business hours and waiting for a response, they can call anytime day or night and be connected with someone who is available to help them immediately.

-Increased Efficiency: Answering services also make it easier for funeral homes to manage their workloads by handling all incoming calls. This allows the staff to focus on other tasks and ensures that all calls are answered in a timely manner.

Answering Service

-Increased Service Quality: Answering services allow funeral homes to provide better customer service by answering calls promptly and efficiently. This helps ensure that families receive the assistance they need when they need it, allowing them to mourn their loved ones in peace.

-Cost Savings: Answering services can also help funeral homes save money on staffing costs by reducing the need for staff to answer calls during non-business hours. This helps them maintain their bottom line and provide excellent service without having to hire additional personnel.

Overall, funeral home answering services are an essential tool for any funeral home that wants to provide the best service possible for families in their time of need. By using an answering service, funeral homes can ensure that all calls are answered promptly and efficiently, making the grieving process easier for everyone involved. In addition, using an answering service can help funeral homes save money on staffing costs while still providing excellent customer service. Ultimately, funeral home answering services are an invaluable resource for any business that wants to provide the best possible service to its customers.

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How to Find the Right Answering Service for Your Funeral Home

Once you’ve decided that an answering service is the best option for your funeral home, it’s important to find a reliable and trustworthy provider to meet the specific needs of your business. Here are some tips to help ensure you get the right fit:

1. Get referrals: Talk to other funeral homes in your area to learn about their experiences with answering services. Ask questions to find out what kind of customer service each provider offers and if they are willing to go the extra mile for their clients.

2. Evaluate services: Make sure you ask potential providers about the services they offer, such as phone message taking, appointment scheduling, after-hours support, and online customer support. Find out if they have any special packages that may be tailored to fit the specific needs of your funeral home.

3. Check for compatibility: When evaluating different providers, make sure their answering system is compatible with your phone system and other communication platforms like email or text messaging. This will ensure a seamless transition when switching from one provider to another.

4. Ask about customer support: Make sure the provider you choose is available when you need them. This means they should be willing to answer your questions and address any issues that may arise in a timely manner.

5. Consider cost: While it’s important to get the right fit for your business, you should also consider your budget. Ask potential providers about their pricing structure and any discounts they offer.

By following these steps, you can help ensure that you find the right answering service for your funeral home. With a reliable provider in place, you can rest assured that your customers are receiving the best care possible when calling your business.

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Compassionate Customer Support on Demand

Unlike most industries, a funeral director answering service is one that requires the absolute highest respect, compassion, and immediate attention to its clients.

Our latest review of funeral home answering services for directors will help you find the best solution complete with buyers’ advice and price comparisons. We know it’s important to compare the best call centers in order to find a top-rated answering service solution. Your customers are generally under incredible levels of sadness, emotional stress, and deep pain. These clients should be handled with deep sensitivity, respect, and understanding. This can not be accomplished unless a caring and kind-sounding representative of the business is available 24 hours a day, 7 days a week. Of course in the real world you can’t always be available by the telephone and in such cases having a dependable service that can act as an extension of your funeral home can make a huge difference for your clients. A top 10 Funeral Home Answering Service can ask questions about funeral arrangements, schedule appointments, and much more.

Investing in answering service

Using the Right Answer Phrase

It’s unlikely that you would want a generic service to simply answer as “answering service” and then quickly take the phone number and say bye. Instead, you would want a customized script that would gracefully handle the caller’s needs just as if you had personally answered that call. The right service should answer as your company name and respond to calls 24/7, on holidays and weekends.

Compare Technology: Check out our latest review to find call centers with the technology and tools relevant to your unique industry. The technology of today allows services to collect caller information and treat and deliver each kind of message in its own unique way. It’s no longer a one size fits all business.

By maintaining a commitment to complete professionalism and quality service, a reputable funeral home answering service will complement your business and maintain positive referrals from clients and earn repeat business should the need arise.

If you’re looking for a top funeral home answering service we can connect you with the ones skilled in your field. We’ll save you time and money by getting them to compete for your business and ensuring that you get the best industry rate from a top provider.

Funeral Home Answering Services April 5, 2014