How Content Marketing Can Make Your Customer Service More Effective And Impactful

How Content Marketing Can Make Your Customer Service More Effective And Impactful

There’s no doubt about the fact that phone calls give you the power to strongly connect with your leads. By carefully listening to your prospective customers’ words and tone, you can make meaningful interpretations and use them to establish deep connections with them and to even close a sale. However, you can make the most out of your phone calls by following an effective content marketing strategy that will not only allow you to shape what your potential customers think about your business, but will also help you demonstrate your knowledge in your area of expertise.

Read more

Customer Service Mistakes That You Should Try To Avoid

Customer Service Mistakes That You Should Try To Avoid

Businesses rely on repeat clients and new customers to support their growth objectives. With customer service being one of the main factors differentiating you from your competitors, you may want to make sure that you avoid certain mistakes that may spoil your reputation and affect your profits. Importantly, customer service is all about problem-solving and this gains further importance in today’s technology-enabled world where customers expect the companies’ customer service executives to have in-depth knowledge about the companies’ products and excellent communication skills to explain complex processes to them in simple terms.

Read more

Making The Most Out Of Your Inbound Calls

Making The Most Out Of Your Inbound Calls

Every inbound call that you receive may carry a sales potential and if you have strategies in place to handle those calls smartly, you may be able to convert callers into your long-term customers. With more and more customers using their cell phones to contact companies or buy products online, you may want to make sure that you adopt measures that will create extraordinary customer service experience, allowing your prospects to reach you and communicate with you easily. According to the mobile advertising analytics company Marchex, conversion rates from cell phone calls are four times higher than the calls made from desktop PCs, with 5-25 percent of calls being converted to sale.

Read more

How An Answering Service Can Benefit Property Management Companies

How An Answering Service Can Benefit Property Management Companies

Property management companies need answering services that are not only designed to efficiently address the regular 9-to-5 calls, but are also meant to handle emergency calls in a professional manner. Property management companies may need to handle different types of emergency cases, including fixing a broken window or replacing a leaky pipe, and hence, they need to hire 24/7 live answering services to allow their customers to get the assistance they need and whenever they need it the most.

Read more

Factors That You Should Consider While Creating A Voicemail Message

Factors That You Should Consider While Creating A Voicemail Message

It is really worth investing your time and effort to create an appropriate voicemail message to make sure that you are able to maintain a positive relationship with your existing clients and create a positive impression on people who will hear you for the first time. People struggle to deal with their busy schedules every day and they are most likely to forego the idea of calling you again if your voicemail message sounds unprofessional.

Read more

Ways By Which You Can Improve Client Retention

Ways By Which You Can Improve Client Retention

Client retention is crucial to ensuring the creation of a solid business foundation. Customers who remain loyal to you contribute to the stability of your business and give you the opportunity to experiment with new expansion plans in new areas. It takes a lot of effort and commitment to attract new customers and it takes even more commitment and passion to make them remember you. Unfortunately, many businesses focus on short term outcomes and do not go that extra mile to deploy strategies that can convert customers to loyal clients.

Read more

Tips To Develop Effective Phone Answering Service Scripts

Tips To Develop Effective Phone Answering Service Scripts

Creating a business answering service script calls for an attention-to-detail approach to make sure that it serves its intended purpose. The last thing a customer wants is the failure to get adequate or relevant information after calling up a phone answering service line. Real phone operators can provide better personal attention compared to automated scripts, but the scripts for both should start with a warm greeting.

Read more

Five Ways An Answering Service Can Help Your Business

Five Ways An Answering Service Can Help Your Business

A receptionist available 24 hours of the day and seven days of the week?
Sounds almost too good to be true. It is indeed possible to have this for very little investment and yet significant returns.

An answering service, or as some like to see it, a virtual receptionist, can radically transform how your business or office engages with customers and clients.

Read more

Why an Answering Service is Really an Investment in Your Customers

Why an Answering Service is Really an Investment in Your Customers

One thing marks a successful business: being there for your customers.

If keeping customers happy means making sure their calls and queries are attended to 24×7, then a good answering service is the way to go. Not all businesses have the staff capacity to tend to individual customers at all times. But an answering service could do just that for you.

Read more