Unforwarding Calls

How to Forward and Unforward Calls (Scroll to Bottom For Full List By Carrier) Set your phone up to forward calls while you’re away from the office or on vacation? So, you went on a glorious two-week, work-free vacation. You set all of your business calls to

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Qualities That You Should Look For In Your Answering Service Employee

Qualities That You Should Look For In Your Answering Service Employee

Call center executives often become the face of your company for being the only point of contact for your customers. The interactions between your customer service executives and your customers have a major influence on the reputation of your brand, shaping your relationships with your customers and determining the fate of your brand awareness campaigns. Your call center executives should demonstrate certain key qualities which will allow you to make the most out of your training initiatives.

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Customer Service Mistakes That You Should Avoid

Customer Service Mistakes That You Should Avoid

While many companies base their success on customer service, they may still identify remarkable differences between what they deliver and how their customers perceive it. Customer service mistakes do happen and the outcomes, sometimes, may not reveal the true reasons. Here are a few common customer service mistakes that companies often commit, causing a negative impact on the bottom line.

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How Can An Answering Service Promote Sales After A Sales Call?

How Can An Answering Service Promote Sales After A Sales Call?

Your answering service partner can really boost your sales team’s efforts to influence sales. When a member of your customer service team ends a conversation with a happy note, he/ she is able to create a happy customer who is most likely to come back and place an order at some point of time later. A positive conversation creates a lasting impression in the minds of your customers and they will remember you for a long time.

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Factors That You Should Consider While Hiring A Third Party To Handle Your Customer Service

Factors That You Should Consider While Hiring A Third Party To Handle Your Customer Service

Hiring a third-party contractor to handle your customer service operations can be a tough decision if you do not know what you need to take into account in order to be able to identify and hire the right vendor. First off, you need to understand your needs before you start contacting various answering services. Check if you need an answering service that operates on a 24/7 basis or something that provides associated services such as online chat, appointment scheduling, and email answering.

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