How a Flat Rate Answering Service Can Greatly Improve Customer Service
A flat rate answering service can help your business deliver note-worthy customer experiences.
15% of customers go to a competitor if they do not receive sufficient help from customer service.
Ensuring a good customer experience is a large part of establishing a base customer population and building customer loyalty. This means that good customer service is key to grow your business.
One way to help ensure customer satisfaction is to invest in a flat rate answering service.
Discover how a flat rate answering service can improve your business’s customer service today.
What Does an Answering Service Do?
Answering services support or replace in-house receptionists with agents that provide the best customer service possible, no matter the hour.
These companies work 24/7, meaning that the answering service will handle calls even if it occurs after hours or on a holiday.
Answering services also provide support by scheduling appointments, sending email and fax correspondence, and processing marketing campaigns, among other things.
Benefits of a Flat Rate Answering Service
There are a variety of benefits of a flat rate answering service.
Professional answering services provide excellent customer service and handle call overflow efficiently and effectively. They also can help by taking care of routine tasks and providing support to marketing and sales.
How an Answering Service Improves Customer Experience
Voicemail and auto-attendants may save money in the short run, but they irritate customers. A frustrated customer is more likely to hang up the phone and do business with another company.
Even with an in-house receptionist, if the receptionist is busy and has to rush through the call, the customer is more likely to end the call feeling dissatisfied and frustrated.
Hiring an answering service prevents this from happening. An answering service helps ensure that customers will get the best customer service possible. This will help gain customer loyalty, leading to increased profit.
Price of Flat Rate Answering Services
Depending on the vendor, the pricing plan for a flat rate answering service can vary.
A portion of answering companies charge per call. This means that you will be paying the same amount, whether a call lasts three minutes or one hour. Oftentimes, you can pre-buy your calls in increments of 50 or 100. But you can also choose unlimited phone calls for one flat price.
More often, you pay a set price for a predetermined amount of minutes per month. Exceeding the set amount of minutes typically leads to an extra overage time fee. If you have any unused minutes, some flat rate answering services will allow that time to be used next month.
With a flat rate answering service, you do not have to worry about paying too much for your calls. You pay a set price each month
Invest in a Flat Rate Answering Service Today
Investing in an answering service at a fixed cost is a good way to improve your business’s customer service.
A flat rate answering service will help make sure customers have a satisfactory customer experience. This increases the likelihood that they will continue doing business with you.
If you are interested in investing in a flat rate answering service, contact us today to request a free quote.