Ways By Which You Can Improve Client Retention

On March 29, 2016   /   Answering Service, Customer Service  
Ways By Which You Can Improve Client Retention

Client retention is crucial to ensuring the creation of a solid business foundation. Customers who remain loyal to you contribute to the stability of your business and give you the opportunity to experiment with new expansion plans in new areas. It takes a lot of effort and commitment to attract new customers and it takes even more commitment and passion to make them remember you. Unfortunately, many businesses focus on short term outcomes and do not go that extra mile to deploy strategies that can convert customers to loyal clients.

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Tips To Develop Effective Phone Answering Service Scripts

On March 2, 2016   /   Answering Service  
Tips To Develop Effective Phone Answering Service Scripts

Creating a business answering service script calls for an attention-to-detail approach to make sure that it serves its intended purpose. The last thing a customer wants is the failure to get adequate or relevant information after calling up a phone answering service line. Real phone operators can provide better personal attention compared to automated scripts, but the scripts for both should start with a warm greeting.

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Five Ways An Answering Service Can Help Your Business

On January 8, 2016   /   Answering Service  
Five Ways An Answering Service Can Help Your Business

A receptionist available 24 hours of the day and seven days of the week?
Sounds almost too good to be true. It is indeed possible to have this for very little investment and yet significant returns.

An answering service, or as some like to see it, a virtual receptionist, can radically transform how your business or office engages with customers and clients.

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Why an Answering Service is Really an Investment in Your Customers

On December 23, 2015   /   Answering Service, Customer Service  
Why an Answering Service is Really an Investment in Your Customers

One thing marks a successful business: being there for your customers.

If keeping customers happy means making sure their calls and queries are attended to 24×7, then a good answering service is the way to go. Not all businesses have the staff capacity to tend to individual customers at all times. But an answering service could do just that for you.

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