TelAssist Review – Updated January 2, 2019
TelAssist Answering Service
6417 W. 87th Street
Oaklawn, IL 60453
TelAssist is a reliable answering service. Their agent are professional, however, at times their hold times have been known to be a tad long. Overall, they are a top ranked provider of answering services for small businesses.
Tel Assist provides 24/7 inbound call center services and customer contact solutions. What makes them an exemplary service provider is their close connections to their customers paired with our common sense solutions. They speak directly to your customers, so they understand what they do is critical to your business. Because of this intimate relationship, they deliver their service with a strong dose of honesty and attention to detail.
TelAssist provides quality outsourced personnel to professionally handle your inbound calls 24/7, freeing your staff to address other corporate matters without distractions. They deliver a wide array of call center services, including customer support, help desk services, answering services, and order processing solutions.
Pros: Tel Assist offers a full suite of services such as Help Desk support, escalation of crucial events, Muilti Channel, Cloud Computing, and remote receptionist services.
Cons: TelAssit does not offer any outbound call support or cold calling. They have one location in Chicago, which can cause problems of interrupted services during inclement weather.
More About TelAssist:
- Natural gas generator
- Multiple telecommunication resource groups that can back-up one another
- Two Internet access vendors
- Full complement of critical system spares on site
- Off-site hosted system for disaster
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