Best Medical Answering Service of 2023 | Profiles And Reviews
Profiles and reviews of the best medical answering service companies in 2023. Compare options and features, get pricing information, and more.
Compare QuotesRequirements to Make our Top Rated List
In order to make the list of our top-rated medical answering service providers the company is required to meet at least 90% of the following:
- Answer calls in 3-4 rings
- Have 99.9% uptime
- Be HIPAA Complaint
- Be open 24/7/365
- Have Bilingual Agents
- Have menu-driven software to guide callers
- Agents Trained to Access Online Calendars
Top 10 Medical Answering Service Providers
1. VoiceNation
If you need bilingual call answering, give VoiceNation a try. They offer consultations, so you can find out if what they offer is right for you.
Make sure you check out their five-star reviews!
2. Abby Connect
Perhaps a better option, Abby Connect is completely focused on tailoring its services to you. Customize your experience completely by choosing coverage levels, how calls are handled, and which languages to support.
3. Sound Telecom
If you’re looking for a friendly phone answering service try Sound Telecom. They’re available to help your callers every day or night, no matter what time it is.
No long-term contracts are offered, so if you aren’t happy with their services you can easily try another one. With how affordable and flexible Sound Telecom is, though, you may just decide to stay put.
4. Signius Communications
Here’s another service with great reviews. Signius makes it easy to get exactly what you need. Skip the machine voice altogether and let your callers talk to a real person.
Signius offers several services to meet your specific needs. Check them out to see if they fit your mold.
5. AnswerConnect
Everyone who’ll answer your calls at AnswerConnect works from a home office. They enjoy their work, so your customers will enjoy working with them.
The idea is to make your callers feel like their in your actual office, no matter the time of day or night. So you can rest easy, knowing your callers are being treated the best way possible.
Answer Connect isn’t afraid to hide anything. Their customer service is so great they provide you with call scripts.
6. LiveAnswer
LiveAnswer’s main purpose is to help you build your reputation. They want your callers to receive the best treatment possible.
Choose the services you need and gain and keep customers while you’re at it. LiveAnswer offers 24/7 support and multilingual agents.
Access everything you need in real-time, no matter the time. This includes messages that are currently underway.
You’ll always have the chance to review calls that are taken for you, so you’ll get a quick idea of if this service is what you want or not.
7. AnswerNet
Looking for award-winning service? Then AnswerNet may be the right option for you.
They don’t only help when you’re off the clock. They also help with emergencies, overflows, and busy days.
Don’t worry about customers and clients giving up on you because they’re sent to voicemail or they don’t want to talk to a robot. AnswerNet provides real live people whenever your callers need them.
8. TelAssist
Everyone who provides services at TelAssist is well-qualified for the job. You won’t find yourself stuck with people who don’t know what they’re doing.
In fact, they train their employees so well they call themselves experts.
The answering service at TelAssist is exactly what you need it to be. Let them know if you only want after-hours help, or you only need them occasionally. Whatever you need, they’ll be there for you.
9. Ansafone
Ansafone offers three different phone services: contact center services, inbound call center services, and outbound call center services. Choose the one that meets your need the best.
Whichever service you choose, you know your callers will receive the best help possible. Why? Because Ansafone is focused on serving your customers.
And while they’re serving your customers, they’re also helping you. They’ve got a lot of experience doing it-47 years, in fact-so definitely check them out.
10. Stenocall
Is security a concern for you? Then Stenocall is the top phone answering service for you. They offer high security, bilingual answering services. Plus, their certified PCI compliant.
This is a great option if you tend to have lots of calls coming in. They’re able to handle all your needs, even if that means 100 calls per hour.
In business since 1954, Stenocall knows their stuff. They take messages, they send them to you quickly, they follow HIPAA standards, they encrypt their text messages, and they do a whole lot more on top of that.
Stenocall is designed to meet your every need, so take advantage and try them out.
Be it filling prescriptions, scheduling appointments, or any other medical matter, physicians, hospitals, and other medical personnel need to be available to the ill and injured no matter when they call. The bottom line, it’s important to be able to speak to a human being in all emergency situations which is why a medical answering service is so important for the medical industry and its patients. Today most medical facilities have realized the massive benefits of outsourcing this tedious job. Our latest review of medical answering service providers will help you find the best solution complete with buyers’ advice and price comparisons.
Compare, research, and save with free quotes from our directory of Medical Answering Service providers.
PRI rates the nation’s top providers of HIPAA Compliant Doctor Answering Services and can help you get the best price and save you time and energy.
There is no limit to the number of Medical Answering Service providers and Physician Call Service companies for medical professionals but we think you’ll agree that, just like there are great doctors and some not-so-great, the same rule applies to medical messaging service providers and medical call centers. We have researched hundreds of vendors and we can help you find the right one that meets your exact needs. There is no cookie-cutter approach in the medical field.
What to Look For in a Medical Answering Service
For dedicated medical professionals, patient-centered care is the most important value to uphold in the workplace. In busy offices, however, it can be difficult to balance the workload of support staff and assistance.
You want to make sure all of the critical office tasks are being completed in a timely manner. At the same time, you don’t want to sacrifice patient interaction or customer satisfaction. Having someone available to reliably answer the phones and handle patient calls becomes crucial.
Rather than run the risk of spreading your staff too thin, you should consider a medical answering service for your office. Using this type of service will allow your office to run efficiently, while still responding to patient calls and inquiries.
Below, we’ve put together a brief guide of what to look for in a medical answering service, so you can find the right one for your office.
1. Find a Medical Answering Service that Uses the Latest Technology
As a medical professional you are aware of how many technological advances have advanced and improved the medical field. You use the best technology available to you, and your medical answering service should do the same.
When choosing a service, ask about the available resources that can help you reach patients. For example, do they offer text messaging as a way to communicate with patients, or make video calls available?
The service that you choose will be a representative of your office, so make sure it offers the options you want to be made available to your patients. It’s in the best interest of maintaining a strong relationship with those who visit or are considering your office.
2. Consider Your Need for Multi-Lingual Call Center Services
Depending on where your office is located or what population it serves, you may have a number of patients who do not consider English or Spanish to be their first language and speak little or none. Trying to communicate about symptoms or medical needs in a foreign language can be extremely difficult and confusing.
If you do want to be able to communicate with your patients in multiple languages, make sure you select and medical answering service that provides that option. Consider the most common native languages among the patients you typically see.
Choosing a service that can communicate fluently with your patients will make a big difference in patient response and in their comfort level when they do come into the office.
3. Choose a Medical Answering Service with Experienced Staff
Medical answering service employees have an important job that goes far beyond greeting patients and scheduling appointments. They are interacting with people during their most vulnerable moments when they are concerned about their health or the health of a loved one.
Experienced answering service employees should be trained to get as much information as possible from patients so they can form a clear picture of what exactly the situation is.
Many patients will call in a panic, but the health issue they are faced with might not actually be as serious as they are assuming. A medical answering center employee should be informed enough to make that determination and respond to the patient as is appropriate.
As the hiring medical professional, you need to be sure you trust the staff to do that job well. Take some time to put together a list of questions about their procedure when answering a call and make sure you get the answers you need. You may even want to prepare a test script and run through a call as if you were a real patient.
This employee may be the first point of contact a patient has with your office. You want to make sure they come away with a positive impression of the work that you do.
4. Check for Medical Call Center Software Compatibility
The most common task that a medical answering service performs for an office is scheduling patient appointments. To make this process as efficient as possible for both you and the service you choose, it helps if they are already using the same scheduling software.
It makes it easy for the service employee to see which doctors are available at what times, and for doctors to stay up-to-date when their schedule changes. That may seem like a small thing, but it will make a big difference in making sure daily operations continue smoothly as you make the switch to an answering service.
5. Do You Want Your Doctor’s Answering Service to Handle Outbound Calls?
Most patients have come to expect that they’ll receive a call from their medical office the day before a scheduled appointment reminding them of their upcoming visit.
If you want to be able to offer this to your patients, make sure you choose a medical answering service that is equipped to handle outbound calls. Your patients will appreciate the reminder and your staff will waste less time due to missed appointments.
If you want to be able to offer this to your patients, make sure you choose an answering service for medical facilities that are equipped to handle outbound calls. Your patients will appreciate the reminder and your staff will waste less time due to missed appointments.
6. What’s Your Budget?
As with any business decision, the cost is a consideration when choosing a medical answering service. Have a budget in mind before you start comparing services, and be upfront in asking what they charge.
You should also have a good idea of the volume of calls you expect they’ll be handling for your office. If you anticipate a lot of calls, you definitely want to use a service that charges a flat monthly fee rather than on a per-call basis. This will keep your costs lower and will allow you to allot the same amount of money every month to the doctor’s answering service.
Ready to Choose a Medical Answering Service?
There are a lot of factors to consider when comparing medical answering services, but it’s important that you choose the right one for your business.
The ultimate goal in hiring the service should be to improve efficiency at your office, increase patient communication, and provide your patients with the best experience possible.
A great place to start is with your budget. Take a few minutes to answer some questions about your medical answering service needs, and we’ll get quotes from the top medical answering services for you to compare.
Then you’ll be well on your way to implementing an answering service and improving your office’s daily workflow to the benefit of your staff and your patients.
