Best Medical Answering Service of 2024 | Profiles And Reviews

Medical Answering Service

Profiles and reviews of the best medical answering service companies in 2024. Compare options and features, get pricing information, and more.

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Requirements to Make our Top Rated List

In order to make the list of our top-rated medical answering service providers the company is required to meet at least 90% of the following:

  • Answer calls in 3-4 rings
  • Have 99.9% uptime
  • Be HIPAA Complaint
  • Be open 24/7/365
  • Have Bilingual Agents
  • Have menu-driven software to guide callers
  • Agents Trained to Access Online Calendars

Top 10 Medical Answering Service Providers

1. VoiceNation

voice nation logoIf you need bilingual call answering, give VoiceNation a try. They offer consultations, so you can find out if what they offer is right for you.

VoiceNation excels in managing call answering services for medical practices, offering a blend of professionalism and sensitivity crucial for healthcare communications. Their team is adept at handling a wide range of calls, from appointment scheduling to urgent patient inquiries, ensuring that each call is treated with utmost care and efficiency. VoiceNation’s 24/7 availability stands out, providing uninterrupted support for practices and their patients. The service’s HIPAA compliance is a major advantage, guaranteeing patient confidentiality and trust. Although slightly costlier than some competitors, the value offered through their reliable and high-quality service justifies the investment for any medical practice seeking a dependable call answering solution.

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2. Abby Connect

Abby Connect LogoPerhaps a better option, Abby Connect is completely focused on tailoring its services to you. Customize your experience completely by choosing coverage levels, how calls are handled, and which languages to support.

Abby Connect excels in managing answering calls for medical practices, offering a highly professional and efficient service. Their team, adept at handling sensitive medical information, ensures confidentiality and empathy in every interaction. The responsiveness of Abby Connect is impressive, handling calls promptly and seamlessly integrating with a practice’s existing systems. Customization options allow for a personalized approach, catering to the specific needs of each medical practice. The service is reliable, reducing hold times and enhancing patient satisfaction. Overall, Abby Connect provides an invaluable support to medical practices, improving their call management and patient communication, thus allowing healthcare professionals to focus more on patient care.

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3. Sound Telecom

Sound Telecom LogoIf you’re looking for a friendly phone answering service try Sound Telecom. They’re available to help your callers every day or night, no matter what time it is.

No long-term contracts are offered, so if you aren’t happy with their services you can easily try another one. With how affordable and flexible Sound Telecom is, though, you may just decide to stay put.

Sound Telecom offers exceptional services in managing answering calls for medical practices. Their highly trained professionals demonstrate a deep understanding of the unique needs and sensitivities of medical communications. The team is adept at handling a wide range of calls, from routine appointment scheduling to urgent care situations, ensuring that each call is treated with the utmost care and professionalism. Sound Telecom’s advanced technological infrastructure guarantees reliability and efficiency, ensuring that no call is missed. Their 24/7 availability is particularly commendable, providing round-the-clock support that is crucial in the healthcare sector. Overall, Sound Telecom is a trustworthy and efficient partner for medical practices requiring call handling services.

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4. Signius Communications

Signius Communications LogoHere’s another service with great reviews. Signius makes it easy to get exactly what you need. Skip the machine voice altogether and let your callers talk to a real person.

Signius offers several services to meet your specific needs. Check them out to see if they fit your mold.

Signius Communications offers proficient call handling services for medical practices, distinguishing itself with its tailored approach. Their team adeptly manages high call volumes, ensuring seamless communication between patients and healthcare providers. Notably, their service includes 24/7 availability, which is crucial for medical emergencies. Signius Communications also excels in maintaining patient confidentiality, adhering strictly to HIPAA regulations. Their operators are well-trained in medical terminologies, providing a comforting and professional experience for callers. Additionally, the integration of their service with various medical software systems enhances overall efficiency. Overall, Signius Communications is a reliable choice for medical practices needing dependable call answering services.

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5. AnswerConnect

AnswerConnect logoEveryone who’ll answer your calls at AnswerConnect works from a home office. They enjoy their work, so your customers will enjoy working with them.

The idea is to make your callers feel like their in your actual office, no matter the time of day or night. So you can rest easy, knowing your callers are being treated the best way possible.

AnswerConnect is a highly efficient service for managing calls for medical practices. Their 24/7 availability ensures no call goes unanswered, making it ideal for handling emergencies or after-hours queries. The staff is well-trained in HIPAA compliance, providing peace of mind regarding patient confidentiality and data security. Their system seamlessly integrates with various medical software, allowing for efficient scheduling and record-keeping. Personalized call handling creates a warm and professional first impression for patients. While cost-effective, some users may find the customization options limited. Overall, AnswerConnect is a robust solution for medical practices seeking reliable call management with a personal touch.

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6. LiveAnswer

LiveAnswer logoLiveAnswer’s main purpose is to help you build your reputation. They want your callers to receive the best treatment possible.

Choose the services you need and gain and keep customers while you’re at it. LiveAnswer offers 24/7 support and multilingual agents.

LiveAnswer is an exceptional call answering service, particularly for medical practices. Their team’s professionalism and expertise in managing patient inquiries are remarkable. They excel in scheduling appointments and handling sensitive medical information with utmost confidentiality. What sets LiveAnswer apart is their ability to integrate seamlessly with various medical systems, ensuring no disruption in the workflow. Their 24/7 availability is a boon for practices needing round-the-clock support. Additionally, their bilingual agents are a great asset in catering to a diverse patient base. Overall, LiveAnswer’s reliability, efficiency, and adaptability make them an invaluable partner for medical practices.

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7. AnswerNet

AnswerNet logoLooking for award-winning service? Then AnswerNet may be the right option for you.

They don’t only help when you’re off the clock. They also help with emergencies, overflows, and busy days.

AnswerNet demonstrates exceptional proficiency in managing call answering services for medical practices. Their approach is marked by a high degree of professionalism and sensitivity, crucial in the medical field. AnswerNet’s staff is well-trained in medical terminology and privacy laws, ensuring that they handle patient information with utmost confidentiality and accuracy. Their 24/7 availability is a significant asset, providing continuous support to both patients and healthcare professionals. Furthermore, their technology integration allows for seamless appointment scheduling and message forwarding, enhancing efficiency. While their services are commendable, some practices might find the cost slightly higher than average. Overall, AnswerNet offers reliable and specialized service, essential for any medical practice prioritizing patient communication and confidentiality.

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8. TelAssist

TelAssist logoEveryone who provides services at TelAssist is well-qualified for the job. You won’t find yourself stuck with people who don’t know what they’re doing.

TelAssist has proven to be a highly effective solution for managing call answering needs of medical practices. Their system is designed with a keen understanding of the unique requirements of healthcare communication. The service is reliable and efficient, ensuring that patient calls are answered promptly and professionally, which is crucial in medical settings. TelAssist’s team is well-trained in handling sensitive medical information, demonstrating both empathy and discretion. The integration of their service into existing practice systems is seamless, minimizing disruptions. While their service is robust, it might benefit from enhanced customization options for various medical specialties. Overall, TelAssist significantly eases the burden of call management for healthcare professionals, allowing them to focus more on patient care.

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9. Ansafone

Ansafone LogoAnsafone offers three different phone services: contact center services, inbound call center services, and outbound call center services. Choose the one that meets your need the best.

Ansafone’s services in managing answering calls for medical practices are highly commendable. They demonstrate a deep understanding of the unique needs and sensitivities of the healthcare sector. Their team is well-trained, showing exceptional professionalism and empathy in handling patient inquiries. The responsiveness of their service is particularly impressive, ensuring that patient calls are answered promptly and efficiently, which is crucial in healthcare. Ansafone also excels in maintaining patient confidentiality, adhering strictly to HIPAA regulations. Their integration with medical practice systems is seamless, aiding in keeping patient records and appointments organized. Overall, Ansafone offers a reliable and effective solution for medical practices needing high-quality call answering services..

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and for our #1 pick…….

10. Stenocall

Stenocall logoIs security a concern for you? Then Stenocall is the top phone answering service for you. They offer high security, bilingual answering services. Plus, their certified PCI compliant.

Stenocall offers a highly efficient and reliable answering service tailored for medical practices. Their team demonstrates exceptional professionalism and sensitivity, crucial in healthcare settings. They are well-trained in HIPAA compliance, ensuring patient confidentiality is strictly maintained. Stenocall’s technology infrastructure provides seamless integration with various medical systems, allowing for efficient message forwarding and appointment scheduling. Their 24/7 availability is a significant asset, ensuring no call is missed, which is vital for patient care continuity. Moreover, their personalized approach in handling calls adds a human touch, often appreciated in the medical field. Overall, Stenocall is a dependable and valuable partner for medical practices needing a quality answering service.

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How Much Does a Medical Answering Service Cost?

Like any other solution, a medical answering service will cost your practice around $1.39 a minute, or roughly $.80 to $1.90 per call. On the surface that may sound high, however, the typical monthly bill only averages around $200, and 80% of customers claim a 200% to 500% return on investment simply from capturing leads they otherwise would have missed.

Medical Answering Services 101

Be it filling prescriptions, scheduling appointments, or any other medical matter, physicians, hospitals, and other medical personnel need to be available to the ill and injured no matter when they call. The bottom line, it’s important to be able to speak to a human being in all emergency situations which is why a medical answering service is so important for the medical industry and its patients. Today most medical facilities have realized the massive benefits of outsourcing this tedious job. Our latest review of medical answering service providers will help you find the best solution complete with buyers’ advice and price comparisons.

Compare, research, and save with free quotes from our directory of Medical Answering Service providers.

PRI rates the nation’s top providers of HIPAA Compliant Doctor Answering Services and can help you get the best price and save you time and energy.

There is no limit to the number of Medical Answering Service providers and Physician Call Service companies for medical professionals but we think you’ll agree that, just like there are great doctors and some not-so-great, the same rule applies to medical messaging service providers and medical call centers. We have researched hundreds of vendors and we can help you find the right one that meets your exact needs. There is no cookie-cutter approach in the medical field.

What to Look For in a Medical Answering Service

Top 10 Medical Call Centers

For dedicated medical professionals, patient-centered care is the most important value to uphold in the workplace. In busy offices, however, it can be difficult to balance the workload of support staff and assistance.

You want to make sure all of the critical office tasks are being completed in a timely manner. At the same time, you don’t want to sacrifice patient interaction or customer satisfaction. Having someone available to reliably answer the phones and handle patient calls becomes crucial.

Rather than run the risk of spreading your staff too thin, you should consider a medical answering service for your office. Using this type of service will allow your office to run efficiently, while still responding to patient calls and inquiries.

Below, we’ve put together a brief guide of what to look for in a medical answering service, so you can find the right one for your office.

1. Find a Medical Answering Service that Uses the Latest Technology

Call Center TechnologyAs a medical professional you are aware of how many technological advances have advanced and improved the medical field. You use the best technology available to you, and your medical answering service should do the same.

When choosing a service, ask about the available resources that can help you reach patients. For example, do they offer text messaging as a way to communicate with patients, or make video calls available?

The service that you choose will be a representative of your office, so make sure it offers the options you want to be made available to your patients. It’s in the best interest of maintaining a strong relationship with those who visit or are considering your office.

2. Consider Your Need for Multi-Lingual Call Center Services

Multilingual Answering ServiceDepending on where your office is located or what population it serves, you may have a number of patients who do not consider English or Spanish to be their first language and speak little or none. Trying to communicate about symptoms or medical needs in a foreign language can be extremely difficult and confusing.

If you do want to be able to communicate with your patients in multiple languages, make sure you select and medical answering service that provides that option. Consider the most common native languages among the patients you typically see.

Choosing a service that can communicate fluently with your patients will make a big difference in patient response and in their comfort level when they do come into the office.

3. Choose a Medical Answering Service with Experienced Staff

Experienced WorkersMedical answering service employees have an important job that goes far beyond greeting patients and scheduling appointments. They are interacting with people during their most vulnerable moments when they are concerned about their health or the health of a loved one.

Experienced answering service employees should be trained to get as much information as possible from patients so they can form a clear picture of what exactly the situation is.

Many patients will call in a panic, but the health issue they are faced with might not actually be as serious as they are assuming. A medical answering center employee should be informed enough to make that determination and respond to the patient as is appropriate.

As the hiring medical professional, you need to be sure you trust the staff to do that job well. Take some time to put together a list of questions about their procedure when answering a call and make sure you get the answers you need. You may even want to prepare a test script and run through a call as if you were a real patient.

This employee may be the first point of contact a patient has with your office. You want to make sure they come away with a positive impression of the work that you do.

4. Check for Medical Call Center Software Compatibility

The most common task that a medical answering service performs for an office is scheduling patient appointments. To make this process as efficient as possible for both you and the service you choose, it helps if they are already using the same scheduling software.

It makes it easy for the service employee to see which doctors are available at what times, and for doctors to stay up-to-date when their schedule changes. That may seem like a small thing, but it will make a big difference in making sure daily operations continue smoothly as you make the switch to an answering service.

5. Do You Want Your Doctor’s Answering Service to Handle Outbound Calls?

Outbound Medical Call CenterMost patients have come to expect that they’ll receive a call from their medical office the day before a scheduled appointment reminding them of their upcoming visit.

If you want to be able to offer this to your patients, make sure you choose a medical answering service that is equipped to handle outbound calls. Your patients will appreciate the reminder and your staff will waste less time due to missed appointments.

If you want to be able to offer this to your patients, make sure you choose an answering service for medical facilities that are equipped to handle outbound calls. Your patients will appreciate the reminder and your staff will waste less time due to missed appointments.

6. What’s Your Budget?

As with any business decision, the cost is a consideration when choosing a medical answering service. Have a budget in mind before you start comparing services, and be upfront in asking what they charge.


You should also have a good idea of the volume of calls you expect they’ll be handling for your office. If you anticipate a lot of calls, you definitely want to use a service that charges a flat monthly fee rather than on a per-call basis. This will keep your costs lower and will allow you to allot the same amount of money every month to the doctor’s answering service.

Ready to Choose a Medical Answering Service?

There are a lot of factors to consider when comparing medical answering services, but it’s important that you choose the right one for your business.

The ultimate goal in hiring the service should be to improve efficiency at your office, increase patient communication, and provide your patients with the best experience possible.

A great place to start is with your budget. Take a few minutes to answer some questions about your medical answering service needs, and we’ll get quotes from the top medical answering services for you to compare.

Then you’ll be well on your way to implementing an answering service and improving your office’s daily workflow to the benefit of your staff and your patients.

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Medical Answering Service April 5, 2014