Best Doctors Office Answering Service of 2024 | Profiles And Reviews
Profiles and reviews of the best doctor answering service companies. Compare options and features, get pricing information, and more.
Compare QuotesRequirements to Make our Top Rated List
In order to make the list of our top-rated doctor answering service providers the company is required to meet at least 90% of the following:
- Answer calls in 3-4 rings
- Have 99.9% uptime
- Be HIPAA Complaint
- Be open 24/7/365
- Have Bilingual Agents
- Have menu-driven software to guide callers
- Agents Trained to Access Online Calendars
Top Doctor Answering Service Providers
VoiceNation
If you need a top doctor answering service then VoiceNation a try. They set appointments, work 24/7, and offer Spanish service as well.
If this sounds like something the doctor is interested in, you can try them out for free.
Make sure you check out their five-star reviews!
MoneyPenny
MoneyPenny is definitely at the top when it comes to answering calls for doctors. With them, you get a virtual receptionist that’s dedicated to you and your staff. This setup means your receptionist actually knows you and the rest of your employees.
When a call comes to your medical office and you aren’t available, it’ll automatically be sent to your receptionist. The receptionist will relay the information so you can access it when you’re ready.
Abby Connect
Doctors love Abby Connect, and so will you. Perhaps a better option, Abby Connect is completely focused on tailoring their services to you. Customize your experience completely by choosing coverage levels, how calls are handled, and which languages to support.
Sound Telecom
One of the best doctor answering service providers is Sound Telecom. If you’re looking for a friendly medical answering service try Sound Telecom. They’re available to help your callers every day or night, no matter what time it is.
No long-term contracts are offered, so if you aren’t happy with their services you can easily try another one. With how affordable and flexible Sound Telecom is, though, you may just decide to stay put.
Signius Communications
With some of the best agents, Signius Communications leads to the doctor answering service community. Signius makes it easy to get exactly what the doctor’s office needs. Skip the machine voice altogether and let your callers talk to a real person.
Signius offers several services to meet your specific office messaging needs.
AnswerConnect
Everyone who’ll answer your calls at AnswerConnect works from a home office. They enjoy their work, so your customers will enjoy working with them.
AnswerConnect knows doctor and medical terminology and will make a great first impression.
LiveAnswer
LiveAnswer’s main purpose is to help you build your medical office’s reputation. They want your patients and callers to receive the best treatment possible.
Choose the services you need and gain and keep clients while you’re at it. LiveAnswer offers 24/7 support and multilingual agents.
Access everything you need in real-time, no matter the time. This includes messages that are currently underway.
You’ll always have the chance to review calls that are taken for you, so you’ll get a quick idea of if this service is what you want or not.
and for our #1 pick…….
TelAssist
TelAssist has emerged as a notably efficient and reliable answering service, particularly for medical professionals such as doctors. This organization understands the unique requirements and sensitivities involved in handling calls in the medical field, and its performance in this area is commendable.
Firstly, TelAssist’s staff training deserves high praise. The operators are not only well-versed in general customer service skills but are also specifically trained in medical terminology and confidentiality protocols. This training is evident in their ability to handle sensitive patient information with the utmost discretion, ensuring compliance with healthcare regulations like HIPAA.
Another standout feature is their 24/7 availability. Medical emergencies don’t adhere to a 9-to-5 schedule, and TelAssist’s round-the-clock service ensures that patients can always reach out to their healthcare provider, no matter the hour. This availability is crucial for doctors who require after-hours call handling, offering peace of mind that their patients are never left without support.
The technology employed by TelAssist is also worth mentioning. Their systems are adept at managing high call volumes, ensuring minimal wait times, which is essential in healthcare settings. Moreover, the integration capabilities of their systems mean that doctors can have seamless access to call logs and messages, aiding in efficient patient management.
TelAssist demonstrates a robust understanding of the needs of medical professionals. Their specialized training, 24/7 availability, and advanced technological systems make them an excellent choice for doctors looking for a reliable answering service. Their commitment to maintaining patient confidentiality and providing prompt responses aligns perfectly with the high standards expected in the healthcare industry.
PRI has affordable solutions and Answering Services for Doctors in any medical field or practice.
Calls are answered by HIPAA-compliant call centers which are fully able to meet the demanding needs of the healthcare industry. They are trained to handle any type of medical call or emergency matters using state-of-the-art technology and highly trained virtual office assistants.
FIND A QUALITY DOCTOR ANSWERING SERVICE NEAR YOU
When it comes to a doctor answering service physicians and other staff must be accessible to the public no matter what day or time it is. Be it filling prescriptions, scheduling appointments, or any other medical matter, physicians, hospitals, and other medical personnel need to be available to the ill and injured no matter when they call. The bottom line, it’s important to be able to speak to a human being in all emergency situations which is why a medical answering service is so important for the medical industry and its patients. Today most medical facilities have realized the massive benefits of outsourcing this tedious job. Our compassionate, professional operators are here to help with your patient call-answering needs, 24 hours a day, after hours, on weekends, and on holidays.
Specialty Industries Served:
Chiropractors, Pediatricians, Vascular Surgeons, Ophthalmologists, Podiatrists, Endocrinologist, Family Medicine, Neurologist, Obstetricians, Orthopedics Surgeons, Optometrist, Oncologist, Cardiologist, Dermatologist, Psychiatry, Dentists, Ear Nose and Throat, Gynecologist, Rheumatologists and more.
Message dispatching is instant and doctors and be confident of receiving them in a timely manner via alpha paging, email, fax, text message or live on a secure web-based application. A top doctor answering service will provide highly professional remote receptionists who is trained to handle all sorts of physician calls and medical patient situations. Services include scheduling office appointments via an online calendar, taking overflow calls, and much more.
The right Doctors answering service should be able to act just as though they were your in-house receptionist and should be able to do everything she could, and more. Unlike a receptionist, an answering service only gets paid per call or per minute. The service never sleeps and never takes a break.
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