Best Apartment Answering Service of 2024 | Profiles And Reviews

Live Answering Service For Property Management and Apartments

Profiles and reviews of the best apartment answering service companies in 2024. Compare options and features, get pricing information, and more.

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Requirements to Make our Top Rated List

In order to make the list of our top-rated apartment answering service providers the company is required to meet at least 90% of the following:

  • Answer calls in 3-4 rings
  • Have 99.9% uptime
  • Be open 24/7/365
  • Have Bilingual Agents
  • Able to Schedule Apartment Showings
  • Lock out services

Top 10 Property Management Answering Service Companies

As a property manager, ensuring seamless communication between you and your clients is crucial. To help you find the perfect fit, we’ve reviewed the top 10 property management answering service companies, assessing their features, pricing, and customer service.

Call Experts:

Call Experts offers a comprehensive property management answering service with customizable solutions for all property types. Known for their exceptional customer support and quick response times, Call Experts caters to a wide range of budgets, making them our top choice.

Specialty Answering Service (SAS):

SAS offers a flexible, affordable solution for property managers. With bilingual operators, appointment scheduling, and 24/7 support, SAS delivers an excellent customer experience while streamlining communication for property managers.

AnswerConnect:

AnswerConnect offers 24/7 live answering services, with features like appointment scheduling, call forwarding, and message taking. They provide a cost-effective solution for property managers who want a reliable answering service with transparent pricing.

MAP Communications:

MAP Communications offers a tailored approach to property management answering services. With customizable solutions and bilingual support, they cater to the diverse needs of property managers. Their pricing is higher than some competitors, but their personalized services justify the cost.

PATLive:

PATLive offers a range of features tailored to property management, including tenant screening, maintenance dispatch, and appointment scheduling. Although their pricing is higher than some competitors, their top-notch customer service and industry-specific solutions make them a great option.

AnswerForce:

AnswerForce offers a full suite of communication services, including live answering, virtual receptionist, and appointment scheduling. They provide bilingual support and competitive pricing, making them a reliable option for property managers.

Ruby Receptionists:

Ruby Receptionists offers a friendly, professional answering service focused on providing exceptional customer experiences. While their pricing is higher than some competitors, their commitment to quality and personalized service make them a popular choice for property managers.

AnswerNet:

AnswerNet offers customizable property management answering services, including tenant screening, maintenance requests, and appointment scheduling. Their competitive pricing and 24/7 live support make them a reliable choice for property managers.

Go Answer:

Go Answer provides 24/7 live answering services, with features like appointment scheduling and message taking. Their user-friendly interface and affordable pricing make them a cost-effective solution for property managers looking for a dependable answering service.

Choosing the right property management answering service depends on your specific needs and budget. These top 10 companies offer a range of features, pricing options, and customer service levels to cater to the diverse requirements of property managers.

and for our #1 pick…….

VoiceNation:

VoiceNation, a renowned provider of virtual receptionist and answering services, has made a significant impact in the realm of property management and apartment services. Their ability to handle a high volume of calls with efficiency and professionalism is particularly noteworthy. Property management requires prompt and accurate communication, and VoiceNation excels in this aspect by providing 24/7 support.

One of the standout features of VoiceNation is their customized scripting. This allows property managers to tailor the service to their specific needs, ensuring that each call is handled according to their protocol. Whether it’s scheduling appointments, taking maintenance requests, or handling emergency calls, VoiceNation’s team is well-trained to manage these tasks seamlessly.

Moreover, their use of state-of-the-art technology ensures that all calls are logged and recorded, providing valuable data for property managers. This feature is crucial for tracking frequent issues, tenant concerns, and overall customer service performance.

In terms of cost, VoiceNation offers competitive pricing, which is a boon for property management companies looking to outsource their call handling without incurring exorbitant costs. Additionally, the scalability of their services means that as a property management company grows, VoiceNation can effortlessly adapt to the increasing call volume.

VoiceNation is a robust solution for apartments and property management companies. Their blend of technology, customizability, and round-the-clock service makes them an ideal partner for managing the dynamic and demanding nature of real estate communication.

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How Much Does an Apartment Answering Service Cost?

Like any other solution, an apartment answering service will cost property managers around $1.39 a minute, or roughly $.75 to $1.80 per call. On the surface that may sound high, however, the typical monthly bill only averages around $170, and 80% of customers claim a 200% to 500% return on investment simply from capturing leads they otherwise would have missed.

The Essential Features of a Good Apartment Answering Service

An apartment answering service can provide you with a simple and cost-effective solution to managing calls within your rental community. Answering services are designed to take calls from tenants, prospects, and vendors, as well as handle any other incoming calls or messages. Here are some of the essential features that should be included in a good apartment answering service:

• 24/7 Availability: Having an answering service that is available 24 hours a day, 7 days a week, 365 days a year is essential for any rental community. This allows you to provide your tenants with quality customer service no matter when they call.

• Voicemail: Having a voicemail system in place enables you to capture messages and respond back in a timely manner.

• Flexible Scheduling: Having the ability to customize your answering service’s hours of operation ensures that you are able to provide top-notch customer service during peak times, such as weekdays or weekends.

Answering Service

• Security: An effective apartment answering service should give tenants the ability to identify themselves when calling, such as entering a code or providing their name. This ensures that only tenants and approved personnel are able to access your rental community.

• Automated Responses: An automated response system allows for quick responses to common inquiries without having an operator answer the call.

• Call Routing: Having a call routing system in place is essential for any rental business. This allows you to route calls appropriately and quickly, so that they reach the right person or department.

• Live Operators: Although automated systems can handle many of the common inquiries, having live operators available ensures that tenants receive quality customer service when needed.

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Choosing the Right Apartment Answering Service

When selecting an apartment answering service, prioritizing reliability and the presence of key features is crucial. Equally important is their commitment to delivering exceptional customer service, alongside a solid industry reputation. Before deciding, gather tenant feedback on their experiences with the service. Additionally, conducting thorough research on the company’s history and checking customer reviews will help ensure you choose a well-established service provider with a track record of satisfying its clients.

Using an Answering Service For Customer Retention

An effective apartment answering service should offer 24/7 coverage to handle urgent tenant communications, ensuring prompt and efficient response to all property-related inquiries. Additionally, the staff should be knowledgeable and friendly, capable of addressing tenant questions and concerns effectively.

Importantly, opt for a service that provides multilingual support, especially if your property hosts tenants from diverse cultural backgrounds. This inclusion ensures clear communication in tenants’ native languages, enhancing the overall customer service quality.

By focusing on these key aspects, you can choose an answering service that not only manages your apartment complex efficiently but also ensures a positive experience for your tenants.

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Answering Service on Demand

Excellent Customer Service has increasingly become a must-have solution for both small apartment complexes and very large homeowners associations. There is a huge need to find reliable outsourced Apartment Answering Service and Resort Answering Services that can provide the proper tools to feel confident that all tenant’s needs are being met in a timely manner. We help Property Managers compare the best call centers because we know you are responsible for all of what happens at each location(s) and when things can get hectic a tenant’s calls may not be answered by a staff member. This is where a top-rated property management answering service can make all the difference in the world.

How An Answering Service Can Benefit Property Management Companies

Our latest review of Property Management answering service providers will guide you you find the best solution complete with buyers’ advice and price comparisons.

Up-to-date professional reviews of call center agents, state-of-the-art technology, and custom call scripting.

Property management requires services that can answer calls 24/7, on holidays, weekends, and inclement weather and they must act as an extension of your office. This means the tenant should feel just as though they are speaking with your staff and get the same end result.

Compare Call Centers Specializing in Inbound Tenant Calls

Features in Review Include:

  • Highly customized call routing and scripting
  • Calls and messages delivered the how, where and when you want them
  • Dispatch text messages to any cell phone or email address
  • Automated on-call rosters to send the message to the employee on call, by the department.
  • Expand your hours of service without expanding your payroll costs.
  • Call Answered 24×7, 365 days a year.
  • Calls are Answered by a skilled professional that knows the details about your property.
  • Turnover expenses were reduced by improving service and renewing more leases.

From lockouts to leaks and electrical problems it’s important to have a live human being ready and available for your tenants. An efficient Apartment Answering Service will also capture new potential tenants to ensure that your apartments are filled and rented out.

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Property Management Answering Services April 5, 2014